How do I return my products?

The return process is straightforward

The return process is straightforward. Simply return the unused product(s), within 14 days of receipt, for a full refund of your purchase price (minus postage and packing fee, if applicable).

Please include a copy of your invoice in the package and send it to the following address:

Hive Technologies Operations / Minerva Research Labs
Blenheim Industrial Estate Unit 3
Nottingham, NG6 8YP, UK

We suggest that you obtain a Certificate of Posting from your post office and keep it for your records until your refund appears in your account. We will always do our best to process your return and issue your refund as quickly as possible. Once the returned products have been received in our system, we will credit your account for the price of the items returned.

Refunds will be issued in the manner in which you originally paid (minus postage and packaging). Once received, please allow 7 business days to process your refund.